Welcome to Aussie Naturopath! This business and website www.aussienaturopath.com.au is owned and operated by Kristy Scougall (28 336 353 293). If you have any questions or need further information, please contact: Aussie Naturopath – Kristy Scougall Ph: 0406 616 368
Terms and Conditions
This document sets out the Terms and Conditions you need to be aware of when using the website and services of Aussie Naturopath. Please take a moment to read them, as they set out your important rights and obligations and Aussie Naturopath cares about making sure we both know where we stand.
Customers visiting this website, using our services or submitting an order agree that you are over the age of 18 and are willing to be bound by the following terms and conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us. Aussie Naturopath reserves the right to make changes to this website and these terms and conditions at any time.
All products and services advertised on this website and in-clinic are offered in compliance with Australian Consumer Law. Products include naturopathic consultations, health programs and naturopathic testing and functional pathology.
General Disclaimer
The information contained on the Aussie Naturopath website and social media channels are not intended as a substitute for medical advice, nor medical care. If you have health concerns, contact your qualified healthcare provider for individualised advice.
Through the website and our social media sites you can link to other websites, which are not under the control of Aussie Naturopath. We have no control over the nature, content and availability of those sites. Please contact those sites directly for any issues.
The Aussie Naturopath website may contain external links, however once you use these links we are not responsible for the protection or privacy of any information that you provide when visiting these websites. We encourage you to read their privacy policy before disclosing any personal information.
Intellectual Property
The content of the Aussie Naturopath website and our Health Programs is protected by copyright. No portion of this website or the Programs may be copied or replicated in any form without the written consent of Aussie Naturopath.
Payment Terms
Payments for Consultations
Payment for individual naturopathic consultations and medicinals can be made by EFTPOS (debit/credit cards).
Online/Telephone consultations are not eligible for a rebate from your Private Health Fund. Please check directly with your Health Fund to determine your eligibility for rebates.
Payment Plans
Payment plans are available for the payment of health programs and the biocompatibility analysis. Payment can be made using direct debit, with payments made weekly. You are willing to agree to be bound by the terms and conditions of the direct debit agreement. This allows for maximum protection for both Aussie Naturopath and yourself.
Aussie Naturopath reserves the right to change prices without notice.
If an item is listed at an incorrect price or with incorrect information, Aussie Naturopath reserves the right to withdraw an item from sale, and to refuse or cancel orders.
Shipping and Delivery
Delivery Method
We use a range of couriers as well as Australia Post.
Delivery Times
Please allow between 1-5 working days for dispatch depending on our current volume of orders. Once in the postal system it can take 1-3 business days for metropolitan deliveries. Rural customers should allow an extra 1-3 business days for delivery. We cannot be held liable for any deliveries which fall outside these times.
Delivery Costs
Shipping costs for all Australian orders are listed below:
Shipping to metropolitan areas – All Items: AU $15
Shipping to rural areas – All Items: AU $20
Refunds
Please choose your items carefully as we do not offer a refund for change of mind on consultations, health programs, naturopathic testing, functional pathology, nutritional supplements, herbal medicine and flower essence blends.
Unless a product has a fault or may have been tampered with at the time of sale, Aussie Naturopath is under no obligation to replace the product or give a refund on an unwanted medicinal. Under the National Health Act and TGA Guidelines for safe practice and dispensing of medicines, it is illegal for a practitioner to re-dispense medicine that has already been dispensed to another patient.
Acceptance of Goods
On receiving an order, you are responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is your responsibility to notify Aussie Naturopath as soon as possible. In this event please contact us.
Cancellation Policy
Naturopathic Consultations
Life sometimes gets in the way. If you need to cancel your naturopathic consultation, please kindly provide at least 48 hours’ notice, to allow me to offer your spot to others who may be needing the appointment. If 48 hours’ notice is not provided you will be charged 100% of the consultation fee. No shows are charged the full fee.
Health Programs
Please select carefully as we do not allow for cancellations of Health Programs once your order has been placed. In the event of a no show for a scheduled consultation during your program, your appointment will be forfeited.
Naturopathic Testing & Functional Pathology
Please select carefully as we do not allow for cancellations for these services once your order has been placed.
Warranty
We strive to ensure all orders dispatched in perfect condition. If for some reason there is a problem with your order, please contact us as soon as possible. Please include your name, order details and the problem with your item. We will work with you closely to ensure we rectify the issue as soon as possible. Where a product is faulty, you are entitled to a refund or exchange (where available).
Contact
The best way to contact Aussie Naturopath is via email or telephone, during business hours 9am – 5pm. We are usually in-clinic consulting with patients or delivering workshops during the day, however will respond to you as soon as possible.
Dispute Resolution
Aussie Naturopath is located in Maudsland, Qld. This agreement is subject to the governing law of Queensland.
If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Aussie Naturopath agree to make a genuine effort to resolve the dispute through negotiation and discussion.